Terms of Service — Sanad-POS

Last updated: October 2026

By using Sanad you agree to these terms. Please read them together with the Privacy Policy before you use the service.

1. The service

Sanad is a web application for managing point of sale, inventory and branches for retail shops, offered by subscription. The Sanad team creates each shop's account after a direct agreement with its owner; there is no self-registration.

2. Accounts and permissions

• Each account belongs to one person. Keep your email, password and PIN confidential and do not share them.
• The shop owner is responsible for the staff they add, the permissions they grant, and deactivating anyone who leaves.
• You are responsible for everything done through your account until you tell us about unauthorized use.

3. Subscription

• The subscription is prepaid for a period and within limits (such as the number of branches and users) agreed between the shop owner and the Sanad team.
• When a subscription expires, sign-in is blocked for all of the shop's users, and scheduled services pause until it is renewed. Data is not deleted because a subscription expired.
• To renew or change limits, write to [email protected].

4. Acceptable use

You agree to use the system lawfully and not to:

• try to reach another shop's or branch's data, or bypass permissions or security controls.
• run penetration tests against the system or overload it with excessive automated requests without our written permission.
• upload content that is unlawful or infringes others' rights (product images, logos, complaint attachments).
• resell the service or make it available to a shop other than the one agreed.

5. Shop data and your responsibilities

• Your shop's data remains yours. You give us a limited license to host and process it only as needed to run the service.
• You are responsible for the accuracy of what you enter, and for telling your customers what you record about them (name and phone number) and on what legal basis.
• Sanad does not replace your accounting and tax obligations. Receipts the system issues are for operational use.

6. Backup and restore

• You are responsible for keeping your backup passwords. If they are lost, we cannot decrypt the backups.
• Restoring replaces the shop's operating data with the backup's contents, so anything done after the backup date is lost. Review the preview screen before confirming.
• We recommend keeping periodic copies outside the system. We do not guarantee recovery of data lost through an action taken by the shop's users.

7. Offline mode and devices

• Invoices made offline are kept on the device until they upload. Clearing browser data or losing the device before upload can lose them, so reconnect to sync as soon as you can.
• Printing depends on your device, browser and printer being compatible, and we do not guarantee compatibility with every printer.

8. Third-party services

Some features rely on outside providers (such as Google, if you enable sync). They are subject to their own terms and policies, and we are not responsible for their outages or changes. Details are in the Privacy Policy.

9. Suspension and termination

• We may suspend or archive an account if these terms are breached, if the security of the system or other users is at risk, or if a subscription is not renewed. Suspension blocks all of the shop's users immediately.
• You may ask to end your account at any time. Your data is not deleted automatically; ask for deletion explicitly as described in the Privacy Policy.

10. Availability and changes

We make reasonable efforts to keep the service running and the data accurate, but the service may be interrupted for maintenance or for reasons beyond our control. We may add, change or retire features while taking care not to harm your data.

11. Intellectual property

The Sanad name, logo and the system's software belong to the Sanad team. You may not copy, reverse-engineer or redistribute the system.

12. Disclaimer and limits of liability

• The service is provided “as is”.
• To the extent the law allows, we are not liable for indirect loss or lost profit, nor for loss caused by internet outages, third-party failures or user data-entry errors.
• To the extent the law allows, our total liability does not exceed the subscription fee paid for the current period.

13. Governing law

These terms are governed by Egyptian law, and the competent Egyptian courts have jurisdiction over any dispute arising from them.

14. Changes to these terms

We may update these terms, we show the date of the latest update at the top, and we notify account owners of material changes by email or inside the system. Continuing to use the service afterwards means you accept them.

15. Contact

[email protected]

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